WELCOME TO LIVE SAFE NY
ABOUT LIVE SAFE NY
LIVE SAFE NY is an authorized retail distributor of the Byrna Launcher. An incredibly powerful and effective non-lethal self-defense weapon that can be taken virtually anywhere.
Feel free to contact us any time; PHONE: +1 716-431-3949 or EMAIL: sales@livesafeny.com with any questions regarding our products or ordering. We look forward to hearing from you.
We can safely and securely process payments using the following payment methods:
- VISA.
- MASTER CARD.
- DISCOVER.
- AMERICAN EXPRESS.
- GOOGLE PAY.
Absolutely. Our e-commerce store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure. https://livesafeny.com/
SHIPPING & RETURNS
- USPS – several classes.
We ship all orders within 2 business days of receiving a cleared payment. All orders are shipped priority mail. The average time to receive an order is 1 – 7 business days. We ask all customers to contact us if a package is still not received after 7 business days so we can investigate.
Not at this time.
We accept returns for orders within 5 business days of receiving your order provided the items and packaging are being returned in their original condition and the buyer arranges and purchases the return shipping.
All launchers are excluded from returns. All launcher sales are final.
Our goal is to provide our customers with quality products.
YOUR ACCOUNT & ORDERS
No. Customers are allowed to check out as a guest.
Select the appropriate product you would like to purchase. At this point you can place the product in the CART where you can review your order and add your shipping address for shipping calculation. Next is to click the Proceed to CHECKOUT button. During CHECKOUT you will need to complete the Billing Address and you will be provided with the ability to add a different Shipping Address. Click NEXT. Next is Payment Selection. After completion you will receive an email receipt from Live Safe NY.
If you did not receive an order confirmation e-mail, please check your e-mail spam folder. If you still cannot find it, don’t hesitate to drop us a message using the Contact Page.
During the checkout, search for the “Coupon” area. Enter the code and click ‘Apply Coupon’.
Tracking emails are sent automatically once your order has shipped. If there was a mistake entering the email address accurately the tracking email will not arrive. Please contact us at; PHONE: +1 716-431-3949 or EMAIL: sales@livesafeny.com if you feel there was an error with receiving your tracking information.
Once you have placed the order, you may contact us directly; PHONE: +1 716-431-3949 or EMAIL: sales@livesafeny.com to check if the order can be adjusted or canceled. However, if a tracking number has already been issued, the order cannot be changed or canceled.
We work very hard to ensure every customer has a great buying experience with us, however, we have NO control are NOT responsible for orders that are lost or stolen after they are processed by the postal service. If the tracking number associated with an order indicates the order has been delivered, but is not able to be located, it is the buyer’s responsibility to contact the postal service and obtain a claim number. Once the outcome of the claim has been determined by the postal service, we must be provided with all related correspondence to file an insurance claim. After the insurance claim is filed, a replacement order will be issued. Any replacement orders and all future orders will require signature confirmation. There are NO exceptions to this policy.
REPLACEMENT ORDERS WILL NOT BE PROCESSED UNTIL A CASE NUMBER IS OBTAINED FROM THE POSTAL SERVICE.
